Our Pact of Integrity & Returns

We create our pieces with soul and stand firmly behind their quality. This pact outlines our promise to you and the clear, fair process for returns and refunds for your purchases at Saint Joseph Creations. By placing an order on our website, you agree to these terms.

1. Change of Heart Returns (Your 7-Day Cooling-Off Period)

In line with South Africa’s Consumer Protection Act (CPA), you have a 7-day cooling-off period for online purchases of our finished attire (e.g., dresses, shirts). This does not apply to cut fabric.

- Eligibility: To be eligible for a return, your item must be in its absolute original, pristine condition: unworn, unwashed, unaltered, undamaged, and with all original tags still attached.

- Timeframe: You must contact us at orders@saintjosephcreations.co.za to initiate the return within 7 calendar days of receiving your order.

- Shipping: You are responsible for the full cost of the return courier. The item must be packaged securely, and we strongly recommend using a tracked shipping service, as we are not liable for items lost in transit back to us.

- Outcome: Upon receiving and inspecting the item, we will issue you a store credit for the full value of the item, valid for 6 months. We do not offer cash refunds for “change of heart” returns.

2. Errors on Our Part (Defective or Incorrect Items)

If we have made a mistake and sent you a damaged, defective, or incorrect item, we will take full and immediate responsibility to make it right.

- Action Required: You must contact us at orders@saintjosephcreations.co.za within 48 hours of delivery. Please include your order number and clear photographs of the defect or the incorrect item received.

- Our Promise: We will arrange and pay for a courier to collect the item from you at no cost.

- Resolution: Once we receive the item, you can choose between a full cash refund (including your original shipping fee) or having the correct, perfect item sent to you at our expense.

3. The Non-Negotiables: Non-Returnable Items

To protect the integrity of our products and for clear hygiene and business reasons, the following items are final sale and cannot be returned or exchanged unless they are proven defective:

- CUT FABRIC: Ankara and other fabric that has been cut from the roll to your specified length is a custom good. It is strictly non-refundable and non-returnable. Please be absolutely certain of the length and pattern before you place your order.

- CUSTOM-MADE ATTIRE: Any clothing that has been custom-made or altered to your specific measurements.

- SALE ITEMS: Any items purchased at a discounted or sale price are final sale.

- ACCESSORIES: For hygiene reasons, headwraps and any earrings are final sale.

4. The Return & Refund Process

Step 1: Initiate Your Return

To start any return, email us at orders@saintjosephcreations.co.za. Include your order number (e.g., #SJC1021) and a clear reason for the return. For defective items, please attach photos.

Step 2: Await Authorization

Please do not send anything back until you have received a Return Authorization (RA) number and the return shipping address from our team. Items sent without an RA will not be accepted.

Step 3: Package & Ship

Once authorized, package the item carefully to prevent damage and send it to the address we provide. If you are responsible for the shipping, we advise using a service with tracking.

Step 4: Inspection & Resolution

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If approved, your store credit or refund will be processed within 5-7 business days.

Need Help?

Our commitment is to quality and your satisfaction. If you have any questions about this policy or need assistance with an order, please do not hesitate to contact us at orders@saintjosephcreations.co.za. We are here to help.